Customer Service Charge Feedback

We want to hear from our Customers who pay service charges!

We’ve listened carefully to the feedback you’ve shared about service charges and the way this information was communicated. We understand this has caused concern, and we want to do better.

This survey is an opportunity for you to share your views and help shape our next steps. Your feedback will help us understand what matters most to you and how we can improve the way we communicate.

Following your feedback, we are reviewing our service charge process. We’d also like to work alongside customers who pay service charges to develop a better, clearer approach together.